website the user confirm that user has accepted terms and conditions of VT described
Welcome to Venthrapy website (defined hereunder). This website is operated and maintained by
VENTHRAPY PRIVATE LIMITED, having its registered office at C-11/07, DLF PHASE-1, GURUGRAM
The terms “You” or “Your” refer to you as the user (irrespective of whether You are a Registered
(defined hereunder), HSP Registered User (defined hereunder) or a Non-Registered User (defined
hereunder)) and the terms “VT”, “We”, “Us”, “Company”, “Our” and/or “VT” refer to Venthrapy. In
the event the website is being used by a person on your behalf, the expression “You” or “Your”
“User” shall apply to such person as well.
other policies which may be applicable to specific portions of the website and any disclaimers
may be present on the website are jointly referred to as “Agreement” and constitute the terms of
user’s access and use of the website and the Services (defined hereunder). Where any part of the
Agreement is modified in accordance with the terms of the Agreement, the Agreement shall be
enforceable in its modified form. The Agreement supersedes all previous oral and written terms
conditions (if any) communicated to user.
The website: VT is the author and publisher of the website, which shall mean digital platform of
which consist of website, blog contained therein, queries answered by VT team over email, phone
any other medium and all variants, tools, editions, add-ons, and ancillary products or services
website (including all files and images contained therein or generated by the software, and
accompanying data, herein referred to individually or collectively as “digital platform or
The website may be used by Users (defined below) to avail services and/or to find, access,
and organize information including but not limited to personal or non-personal information
to therapist, counsellors, doctor, consultant, appointment, medical records and other relevant
The self-assessment tool at website is purely for informational and educational purposes and is
intended to provide or be used for counselling or diagnosis or treatment or other condition. The
consultancy and guidance which user has received will depends on the accuracy of the information
user has provided.
User’s: “Registered Users” are users:
“Healthcare Service Providers”
- who have successfully registered themselves with VT through website by providing
information that is true and accurate, and who can log on to their account on the website by
providing their username and password (“Primary User”); or
- whose profile has successfully been created on the website under the account of a primary
user, by providing information that is true and accurate (“Secondary User”).
or “HSPs” are 3 rd party including but not limited
Psychologists, clinics or hospitals listed on the Website, also, includes their duly qualified
nurses, paramedical staff, physiotherapists, consultants, medical equipment suppliers, laboratory
service providers, phlebotomist, pharmacist other incidental and ancillary healthcare service
providers listed on the Website and who interacts with Users as part of the Services.
“HSP Registered Users”
are Registered Users whose profile has a unique
identification attached to it.
HSP Registered Users may not be permitted to access to certain areas of the Website.
are users who have not registered themselves on the Website.
Non-Registered Users may not be provided access to certain areas of the Website.
Registered Users, HSP Registered Users and Non-Registered Users shall individually or collectively
referred to as “Users”.
Access and usage rights of users
Non - Registered User:
A Non - Registered User is not permitted to access or make use
Website for any purpose other than the following permitted use:
HSP Registered Users:
- To browse the Website without accessing any Services;
- To use Self-Assessment Tool;
- To share the Website via social media websites.
A HSP Registered User is only permitted to access and use the
provided through a particular HSP only or any other limitations and restrictions as are prescribed
under the Agreement or may be otherwise communicated to HSP Registered User from time to time
through any contact information shared by HSP or HSP Registered User at the time of registration.
A Registered User is specifically permitted to:
- Enjoy all the access and usage rights of a Non-Registered User;
- Access and use the Services subject to such limitations and restrictions as are prescribed
under the Agreement or may be otherwise communicated to Registered User from time to
time through any contact information shared by such user at the time of registration.
The data and information available on the Website may be categorized as follows:
- Data and information generated or provided by Unregistered Users, HSP Registered Users
and Registered Users on the Website (“User Content”).
- Data and information which VT (through itself or its contractors) has generated or procured
for the Website and includes data and information generated or provided by HSP (“VT
As required by law, the user must be at least 18 years of age or
older, have a
sound mind and not debarred by any law to contract in order to access and use the Website as a
Primary User. In case the Website are to be accessed or used by a minor (i.e. a person less than 18
years of age), then only the legal guardian/representative of such person shall
registerhimself/herself as a Primary User and provide consent to the minor to use their account and
make it known to the therapist along with a consent form for the minor.
Possible limitations to care:
I understand that video/audio consultation has its own limitations as compared to in-person sessions
and some details could potentially be missed out despite the psychotherapist’s best efforts. I
understand that tele-psychotherapy services are by appointment only and that these consultations
are not suitable for help during a crisis or emergency.
Responsibility for adverse events: I understand that the psychotherapist would use their
professional discretion to provide required recommendations about the type of professional service that
required at any given point of time. At the same time, I agree to not hold my psychotherapist
responsible, should any adverse events, such as lack of improvement, deterioration or situations of
potential risk of harm to self or others, occur during video/ audio consultation. I understand that
in such situations I may be advised to obtain treatment at the nearest available mental health or
Confidentiality and Recording: I understand that this audio/ video consultation is strictly
confidential. I agree to use a secure line/connection for these consultations, in a relatively quiet and
space. I understand that my psychotherapist will not audio or video record the session (either on
using an app or online) and will not share the proceedings of this consultation with any other
individual or agency. However, with my consent, my psychotherapist could use it to have their work
supervised or for training of professionals. Apart from this, the details of the consultation would
be shared only with a court of law, if mandated.
Notes of the tele-psychotherapy consultation will be maintained by my psychotherapist and stored in
a safe location. I understand that these session notes can be made available to me, in the standard
session record format, on my explicit request. I also undertake that the proceedings of these
consultations are not to be recorded, shared or disseminated by me or my relatives / other contacts
to any third person or through social media. However, despite safety measures taken, there are
chances for breach in security in technology. In such instances, both client and psychotherapist
will not hold the other responsible for the breach.
User will use the Website and the features provided on the Website only in relation to and in
compliance with all applicable Indian laws. User will not use this Website, or any feature provided
on the Website for any purposes not intended under this Agreement.
User should limit the use of this Website to India only. We are not responsible if user avail any
Service from outside India. User must have the advice and/or prescription given by such HSP
validated by a local registered medical practitioner.
Certain Services are location specific. Depending on user’s location certain Services may not be
available to user.
User will not deliberately use the Website in any way that is unlawful or harms VT, its directors,
employees, affiliates, distributors, partners, service providers and/or any User and/or data or
content on the Website.
User will not use the Website for any illegal, immoral, offensive purpose or for any other purpose
that may infringe or violate any applicable laws and regulations.
User will not interfere, disrupt or hamper with the proper functioning of the Website.
User may have access to business sensitive information. User shall not share such information with
VT’s direct competitors or use it for competitive purposes, except with VT’s prior written consent.
User understand that as part of user’s registration process as well as in course of user’s use of
the Website, user may receive communication from VT on user’s registered contact information. These
communications will relate to user’s registration, services provided by VT, transactions that user
carry out through the Website and any such information found suitable of user’s attention by VT. Please
note that VT will send these communications only to the contact details that user or HSP provide on
the Website. It is user’s responsibility to ensure that it provide correct contact details for the
transaction user wish to enter. Further, VT may also send notifications and reminders to user for
the features that user may be using on the Website. VT may also share the dynamic password with user
in order to facilitate the online delivery of user’s medical report. User hereby consent to receive
such communications from VT.
User will not share its log-in details with anyone. User are responsible for maintaining the
confidentiality of its account access information and password. User shall be responsible for all
usage of its account and password, whether authorized by user or not. User shall immediately notify VT
any actual or suspected unauthorized use of the user’s account or password. VT will not be liable
for user’s losses caused by any unauthorized use of user’s account. User may be liable for the losses of
VT or others due to such unauthorized use.
User are advised not to use the VT online consultation services in case of any medical emergencies
like accidents, bleeding injuries, burns, sexual abuse/assault, medicolegal cases or if user or
secondary user are in a critical condition.
If user is a Registered User but do not satisfy the above pre-conditions, please do not avail the
online consultation services. VT will not be responsible or liable for any harm or loss that user may
suffer if user elect to access those Services.
All users, who are patients, and who opt for online consultation services, may be required to
undergo an initial medical examination to ascertain and record medical history, medication history and
medical status before video-consulting support can be provided.
Online consultation services are provided at the express consent by the user and the same shall not
be construed as a replacement for physical consultation and the Services are meant for general
consultation only. If after online consultation, if it is recommended to undergo any diagnostic
tests or if user is issued with a Prescription, the same are provided based on the information and
preliminary examination, hence the same shall not be treated as accurate, final and conclusive. HSP
their rights to modify the prescription or recommended diagnostic tests if the user provides any
additional information in future consultation.
Online consultation services may be provided via the following communication channels Call Centre
Helplines / Telephones / Mobiles / IM Chats / Online Chats / SMS & Text Chats with and without
camera and video facilities at the sole discretion of VT. Reasonable efforts will be made to protect
user’s privacy and confidentiality across Health Consultation Services.
VT’ right to the website and VT content:
VT respects the intellectual property rights of others and expect the same from the users of its
services. The website, user content and the VT Content are protected by applicable intellectual
property laws. All intellectual property in and to the website and all software, techniques and
processes used in connection with the aforesaid, belongs exclusively to VT or its licensors. As a
user, you are granted a limited, non-exclusive, non-transferable license to access and use the website
per the terms of the Agreement. Through your use of the website, by no means are any intellectual
property rights impliedly or expressly granted by VT to you in respect of such works.
VT and/or its licensors assert all proprietary rights in and to all names and trademarks contained
in the website. Notwithstanding the generality of the foregoing, the name and logo of “VT” is/are the
trademarks and copyright (inclusive of any other applicable intellectual property right) of VT
and/or its licensors. Any use of such name or logo, unless otherwise authorized in a written agreement,
will constitute an infringement upon the trademark and copyright (or any other such intellectual
property right) of VT and/or its licensors and may be actionable under applicable laws.
Except as stated otherwise in this Agreement, all VT Content (including all intellectual property
rights to such content) is owned exclusively by VT and/or its licensors.
When user use the website in accordance with this Agreement, a limited royalty-free right is granted
to the user by VT to use VT Content only for personal and non-commercial use in India for the term
of the Agreement.
Unless explicitly stated herein, nothing in this Agreement shall be construed as conferring on the
user any license to intellectual property rights, whether by estoppel, implication, or otherwise.
Unless expressly authorized by VT, the user agrees not to reproduce, modify, sell, distribute,
mirror, frame, republish, download, transmit, or create derivative works of the VT Content, in whole or
part, by any means or copy/record online medical consultancy availed via website. Any such act will
amount to breach of agreement by the user for which user will be liable to VT for any and all claims
damages and cost. You must not remove or modify any copyright or trademark notice, or other
notice of ownership.
Rights in User Content:
User agree that they are the sole owner of all rights (including all intellectual property rights)
in the user content that user post on the website or provide to VT.
To the extent permissible by law, user hereby grant VT a perpetual, non-revocable, worldwide,
royalty-free license to make use of such user content including the right to copy, distribute,
display, reproduce, modify, adapt, the user content, and create derivate works of the user content.
User consent & Privacy:
User will have the option of uploading its identifiable health information including physical,
physiological and mental health condition, and medical records and history on the Website which
may be accessed by VT and/or HSPs using the Website, during the course of providing Services to
user. If user is a secondary user, its information may be provided to VT by the primary user under
whose account you are using and accessing the Website. If user is not lawfully authorized the
primary user to do so, kindly reach out to us immediately at email@example.com. By continuing
to access and use the Website and Service, the user confirm that user as a secondary user have
authorized Primary User to provide its information to VT and on the basis of information provided by
the Primary User VT and/or HSP would generate the prescription in the Secondary User’s name.
VT may collect various personal information from user when user use the website and for the
features provided by the website.
and disclosure of any such personal information.
When user click on the ‘I accept’ tab at the time of registering or access the website or otherwise
VT may disclose/transfer user’s personal information in accordance with applicable law and for the
VT is required by law to maintain the privacy and confidentiality of user’s medical information. We
assure to take user’s privacy seriously and to maintain privacy and confidentiality of the
information provided by user to VT. We, however, do not represent, warrant or guarantee that our
prevent unauthorized access to user’s personal information is fool proof. Further, VT may itself
have to access user’s medical information (medical records, consultation history, transcripts etc.) in
order to investigate any deficiencies, complaints or grievances that user will bring to the notice of
User hereby specifically authorize VT to access user’s medical information in such cases.
User may be provided with links on the Website that direct user to 3 rd party websites / content
(collectively “Third Party Content”). Links to such 3 rd party websites are provided for user’s
convenience only. User is advised to exercise its independent judgment and prudence when visiting
or using any 3 rd Party contents via a link available on the Website. Should user decide to click on
the links to visit such 3 rd party content, user do so on its own decision. User usage of such 3 rd
user’s use of any 3 rd party content. VT do not extend the Agreement to any other websites. VT do not
any warranty or give any security to the personal information disclosed by user to the other
websites, even if such websites are linked to VT’s website or they are using VT website link. VT
does not endorse any 3 rd party content that user may be directed to from the website.
VT will make available qualified HSPs to render Services after
appropriate background and reference checks. It is hereby clarified that VT’ obligation to carry out
appropriate background and reference checks and to validate qualification of HSPs does not go
beyond ensuring that the HSPs were registered with relevant state professional councils or central
professional council at the time of engagement and had a certificate of good standing from the
relevant professional council at the time engagement.
Subject to applicable law, VT will use commercially reasonable efforts
to make the
services available to registered users 24 hours a day, 7 days a week, except for:
- planned downtime that will be communicated in advance to Registered Users;
- any unavailability caused by circumstances beyond VT’s reasonable control, including
without limitation, cyber-attacks, acts of God, acts of government or regulatory authority,
any mandate under applicable law, flood, fire, earthquakes, civil unrest, acts of terror,
or other labour problems, or internet service provider or/and web hosts failures or delays,
denial of service attack, and/or Your acts or omissions, equipment, software or any other
technology of Your, or any third party acting on Your behalf
- When such Service is rendered under a time-schedule, in which case, the obligation of VT
under this clause shall be limited to making available such Service during the time-schedule.
This obligation will also be subject to (2) and (3) above;
- When the Registered User is outside the operational coverage of Service.
VT has no responsibility towards Non-registered User for providing Services. For avoidance of doubt,
it is hereby clarified that VT’ responsibility towards Registered User will be limited to the
provision of the Services as per the terms and conditions of the Agreement. If VT suspects any illegal,
or fraudulent activity on the Website by any User, notwithstanding any other rights VT may have against
such User, VT reserves the right to inform the relevant government or law enforcement authorities.
VT will cooperate in all investigative procedures or requests for access / information initiated by
any such government or law enforcement authorities. VT reserves the right to add new functionality,
remove existing functionality, and modify existing functionality to its Services as and when it
deems fit, and make any such changes available in newer versions of Website at its discretion.
All Users of its Services will be duly notified upon release of such newer versions and VT reserves the
right to automatically upgrade all Users to the latest version of its Services as and when it deems fit.
The Website and Services may be subject to certain limitations, such as, limits on storage space, limit
on bandwidth, unexpected downtime, unavailability of HSPs due to unforeseen circumstances, etc.
VT reserves the right to schedule/reschedule/cancel appointments and swap HSPs at any time
without prior intimation.
VT reserves the right to refuse Service at any time without providing any reasons. The terms
applicable to refund and cancellation are specified below.
VT will strictly adhere to and adopt all reasonable measures to ensure
compliance to all central and state government regulations and directives as applicable from
Data Recording, Storage, Encryption & Usage:
The information stored on the Website may be
entered by user or by HSP in the course of services provided by VT. The information collected as part
of the Services may be stored on a 3 rd party cloud platform (“Cloud Service Provider”) or server
(“Storage Service Provider”).
All video-consultations / IM chat consultations / audios / videos / transcripts / prescriptions / email
and hard copy correspondences between Users and HSP Acquired Users who are patients, and HSPs
engaged by VT shall be recorded, saved and stored for record purposes and in the event such records
are required to be produced as evidence on the direction of a court of law. VT may review this data
from time to time for quality evaluation purposes. However, under normal circumstances, VT will not
access any information that identifies the user and shall either omit, mask or anonymize user’s
personal information at the time of quality evaluation.
It is hereby clarified that VT does not have the obligation to pre-screen or monitor user’s content at
any time. However, VT may elect to monitor any user’s content and may modify or remove any user
content from the Website if VT determines in its sole discretion that such content is in violation of
this Agreement or any applicable law and best practices. Where VT removes any user content from
the Website, VT will make reasonable efforts to inform the Registered User who had posted such
All user content shall be recorded, saved and stored electronically on a secure cloud database/server
managed by the cloud service provider/storage service provider. VT shall take best efforts to ensure
that the cloud service provider/storage service provider uses appropriate levels of encryptions to
protect data and takes all necessary precautions. VT will however not be responsible for any cyber
data theft from its Website or the cloud service provider’s/ storage service provider’s databases.
VT shall maintain a detailed transaction & purchase history of users online.
VT reserves the right to permanently delete user Content in case the user does not avail a service for
a period of three years.
User’s use of this Website shall be subjected to the following terms and conditions:
- User will observe and comply with the terms and conditions of the Agreement in letter and spirit;
- User will provide full and accurate information about user’s health, medical history and personal care needs;
- User will strictly adhere to the advice and instructions given by HSPs from time to time;
- User will not delete or modify any content of the Website including but not limited to, legal
notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos,
that user do not own or have express permission to modify;
- User will not decipher, decompile, reverse engineer, or disassemble the VT content;
- User will not use any engine, software, tool, agent or other device or mechanism (such as
spiders, robots, avatars or intelligent agents) to navigate or search the Website;
- User will not remove any copyright, trademark registration, or other proprietary notices from
the Website. User further agree not to access or use this Website in any manner that may be
harmful to the operation of this Website or its content;
- User will not frame or hotlink any VT Content;
- User will not use the Website and / or Services in any way that is unlawful, or harms VT or
any other person or entity, as determined in the VT’s sole discretion.
- User will not engage in any form of antisocial, disrupting, or destructive acts, including
“flaming”, “spamming”, “flooding”, “trolling”, “phishing” and “griefing” as those terms are
commonly understood and used on the Internet;
- User will not host, display, upload, modify, publish, transmit, update or share any
belongs to another person and over which user does not have sufficient legal rights;
is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic,
libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable,
disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in
any manner whatever;
harm minors in any way;
infringes any patent, trademark, copyright or other proprietary rights(se), violates any law for
the time being in force;
- deceives or misleads the addressee about the origin of such messages or communicates any
information which is grossly offensive or menacing in nature;
- impersonate another person;
- contains software viruses or any other computer code, files or programs designed to
interrupt, destroy or limit the functionality of any computer resource;
- threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with
foreign states, or public order or causes incitement to the commission of any cognizable
offence or prevents investigation of any offence or is insulting any other nation.
Without prejudice to the rights that VT may have under other provisions of the Agreement, where VT
has reasons to believe that a user has violated a term or condition of the Agreement, then VT shall,
in its sole discretion:
Payment, Fees And Taxes
- Suspend provision of Services; and/or
- Suspend the account of user until there is enough information available with VT to
determine whether the user had violated a term or condition of this Agreement; and/or
- Suspend or terminate the account of the user where VT has determined that the user had
violated a term or condition of this Agreement; and/or
- Approach user to make good that loss or damage caused to VT as a pre-condition to revoke
the suspension; and/or
- Take any such action against the user as it permissible under law; and/or
- Raise invoice of Services availed by the user; and/or
- Disable and/or delete such user content that is in contravention of the Agreement while
preserving such information and associated records for the purpose of production to
governmental authorities for investigation purposes.
User agree to pay all service fees, consulting fees, reasonable out of pocket expenses and other fees
applicable to its use of the Services. While VT will strive to give user a fair estimate of fees in
advance, the actual fee may be dependent on the type of Services that user purchase and may vary
based on the number or duration of the Services subscribed to.
User are solely responsible for payment of all taxes, legal compliances, statutory registrations and
reporting. VT is in no way responsible for any of the taxes except for its own income tax.
The fees could be paid online through the facility made on the Website. 3 rd party support and
services are required to process online fee payment. VT is not responsible for any loss or damage
caused to user during this process as these third parties are beyond the control of VT.
An invoice for fees against Services received by user will be generated in due course/ in 48 hours and
can be intimated to user on the Website and/or on user’s contact details upon their request. User
may be requested to make the payment immediately or on a deferred basis, at the sole discretion of
VT. In case the fees against Services are not received within the requested timeframe, VT reserves
the right to stop provision of Services on immediate basis, permanently delete user’s account and all
information stored against user’s account and, suspend or terminate the Agreement. User will be
solely responsible for the consequences of non-payment for the fees within the requested timeframe
and have no right of recovery in any form against VT.
In order to process the payments, VT might require details of user’s bank account, credit card
VT shall send an intimation of fee receipt through an email and/or user’s contact details within seven
(7) working days of fee receipt.
Offers and promotions:
VT and HSP may occasionally promote their Services on the Website
available for user to purchase. VT try to encourage HSP to offer good quality Services and materials
at competitive price but VT have no control over them, VT do not endorse the Services they offer, or
give the user any assurance that they will be suitable for user’s needs. It is your responsibility to
satisfy yourself in this regard and we have no liability in connection with the same. All promotionsare for limited period and subject to special terms and conditions, which are in addition and not to
the terms and condition stated herein.
For the avoidance of any doubt, it is hereby clarified that any reference of the term offer as
appearing in the Agreement, shall be construed solely as an ‘invitation to offer for sale’ by any such
Refund & Cancellation Policy
No Refund on Plan Expiry: Venthrapy may have subscription plans on it's portal which may
allow the user pay in advance for therapy sessions for ease in transaction. Once the term of
expiry for these plans is reached, the therapy sessions will no longer be usable. These
subscription plans or any plans of this nature are not refundable under any circumstance.
Any refund/cancellation post payment will be at the discretion of Venthrapy and will be
taken up on a case to case basis. For queries, you can write to us at firstname.lastname@example.org
The Services are not a replacement for emergency services offered at hospitals
and should not be accessed if the patient is in a critical condition. In Medical Emergency (defined
hereunder), please contact emergency services and/or rush to the nearest hospital. “Medical
Emergency” will include a serious and unexpected situation that may involve illness or injury and
requiring immediate medical attention in the absence of which, possess an imminent threat/risk to
life and can potentially lead to death in the absence of the medical attention. In such situation
patient (adult and minor) may undergo through any or multiple of the following conditions:
Representation and Warranties:
development of chest pain;
sudden breathing difficulty;
inability to speak;
inability to move any of the body parts;
loss of consciousness;
sudden loss of vision and/or hearing;
not oriented to surrounding;
sudden abnormal behaviour;
sudden worsening of any pre-existing medical conditions;
sudden development of severe pain.
By using this website, user hereby represent and warrant that:
VT represents and warrants that:
User is 18 years of age or older and that user’s use of the website shall not violate any
applicable law or regulation;
- Where a minor may access or use the website or Service, user will ensure that such access or
use happens through user’s account and under user’s personal supervision. Further, user
accept to be accountable and liable for the activity of the minor on the website, including in
respect of the Services availed on the website;
- All registration information which user submit is truthful and accurate and that user agree to
maintain the accuracy of such information;
- User as a Registered user will use the website solely for its personal and non-commercial use.
Any use of this website or its content other than for personal purposes is strictly prohibited.
- it is a company duly organized under the [Companies Act, 2013] and has the power and
authority to provide the services through website;
- it has all permits, approvals and licenses necessary to carry out the Services and in fulfilling
its obligations hereunder;
- by entering into this Agreement, VT does not violate any of the previous arrangements
entered into with other entities to which it is a party;
T his Agreement shall be governed by the Laws of India, and the Courts of Gurugram, Haryana shall
have exclusive jurisdiction with respect to any dispute arising hereunder.